Welcome to DocDoku Help
Basics | Administration | Documents management | Workflows design
Documents templates | Tags management | About | Other
What are the software prerequisites?
To use the DocDoku web site including the administration console you need to have a decent web browser like Internet Explorer 6 or Firefox. To launch the DocDoku client you must have installed the 1.6 (also called version 6.0) or superior Java Virtual Machine. To install the Java environment or to check its installation follow this link.
What are the supported platforms?
For the moment, the DocDoku Client is supported on Windows 2000, XP, 2003, Vista and Linux. DocDoku should work properly on MacOS 10.5 and Java 6 once they will be available. At that time, we will officially support the Mac platform.
What is the procedure to start using DocDoku?
Once the software prerequisites have been installed on your computer, first you must create your DocDoku account. Fill in the available form; be careful to remember the information you supply. Now, you're ready to download our software.
How can I launch DocDoku?
After installation is complete, simply use the shortcut newly created on your desktop and enter your workspace name, login and password as specified during the creation process.
Where are my files stored?
They are stored on our system so they can be accessed from anywhere on Internet.
I can't log in on DocDoku.
User name and password are case-sensitive. Make sure your credentials are correct. For instance, if your user name is "DUPOND" and you fill "Dupond", your authentication will fail.
If you're still facing issues trying to connect, we advice you to go to "Panel Settings/Java/Security/Certificats" and delete all the user certificats delivered by DocDoku. Then, try again to run the application and don't forget to approve the digital signature.